These Appointment and Service Terms have been prepared for guests who wish to benefit from the spa, massage, Turkish bath, sauna, steam room and wellness services offered by Awen Peramis Spa. Users who visit awenspa.com, receive information about the services or contact Awen Peramis Spa to request an appointment are deemed to have accepted these terms.

1. Appointment Process

Appointment requests for Awen Peramis Spa services are received by phone, WhatsApp, e-mail or other communication channels. There is no direct online payment or automatic appointment system available through awenspa.com. The service descriptions published on the website are provided to help guests obtain general information about the services offered. Appointment requests are considered confirmed only after availability has been checked and the appointment has been clearly approved by Awen Peramis Spa.

2. Service Availability

Appointment times, service availability, therapist availability, room availability and daily operational conditions may vary. Awen Peramis Spa reserves the right to change appointment times, suggest an alternative time or decline a service request due to service intensity, technical reasons or operational requirements. The service content, durations, campaigns and images published on the website are for general information purposes only; therefore, guests are advised to confirm service details with Awen Peramis Spa before the appointment.

3. Appointment Cancellation and Changes

Guests are expected to inform Awen Peramis Spa as soon as possible if they wish to cancel or change their appointment. Appointment dates or times may be changed depending on availability. Late cancellations, failure to attend an appointment or short-notice change requests may be handled according to the nature of the service and the current business policy. If a prepayment or deposit has been received, refund or change conditions are evaluated according to the terms communicated during the appointment process.

4. Late Arrival

If a guest arrives late for an appointment, the service duration may be shortened or the appointment may be rescheduled depending on availability. In cases of significant delay, the appointment may be cancelled or an alternative time may be offered. Awen Peramis Spa is not responsible for any loss of service time caused by late arrival, and guests are therefore advised to be present at the facility before the scheduled appointment time.

5. Payment Terms

Payment methods at Awen Peramis Spa may vary depending on the type of service and the current business practice. Payment may be collected before or after the service, as specified by the business. No direct online payment is collected through the website. Current conditions regarding cash payment, credit card, debit card, deposit, prepayment or package service payments are communicated to the guest by Awen Peramis Spa during the appointment process.

6. Service Duration and Content

The duration of massage, Turkish bath, sauna, steam room and spa services is determined according to the selected service type. Service duration may vary depending on the content of the service and the areas used. Preparation, shower, relaxation or common area usage times may differ according to the service type. Awen Peramis Spa may make reasonable changes to the service content based on the guest’s request, therapist evaluation, operational suitability or health and safety considerations. Therapist, room or special service preferences depend on availability and cannot be guaranteed.

7. Health and Safety Notice

Guests who wish to receive spa, massage, Turkish bath, sauna or similar services should share any necessary health-related information with the Awen Peramis Spa team before receiving the service. Pregnancy, chronic conditions, allergies, skin sensitivity, previous surgeries, heart conditions, blood pressure problems or any special condition that may be relevant to massage or spa services should be reported before the service. The services offered by Awen Peramis Spa are not intended for medical diagnosis, treatment or medical intervention, and the information provided on the website or in service descriptions does not constitute medical advice. Guests with health concerns or special conditions are advised to consult a doctor before receiving any service.

Awen Peramis Spa cannot be held responsible for consequences arising from incomplete or incorrect health information provided by the guest. Where deemed necessary, Awen Peramis Spa reserves the right to refuse, postpone or terminate a service for the health and safety of the guest.

8. Age Limit and Special Conditions

Age limits for massage, spa, Turkish bath, sauna and similar services may vary depending on the type of service and the business policy. Guests under the age of 18 may require the consent of a parent or legal guardian to receive services. The use of spa, Turkish bath, sauna or common areas by children depends on the current rules of the business and safety assessment.

9. Guest Conduct Rules

Guests are expected to comply with the rules of silence, hygiene, safety and respect for the comfort of other guests in the spa area. Behaviors that disturb other guests, inappropriate words or actions, service requests under the influence of alcohol or substances, and behavior that disrupts the working order of the staff are not accepted at Awen Peramis Spa. Awen Peramis Spa reserves the right to refuse service, terminate the service or request that individuals leave the facility if they behave inappropriately or create a risk to safety or peace.

10. Hygiene and Usage Rules

The Turkish bath, sauna, steam room, massage rooms and common areas must be used in accordance with hygiene rules. Guests are expected to follow the usage instructions provided by the staff before and during the service. Towels, slippers, bathrobes or similar items provided at the facility must be used in accordance with the business rules. If common areas, equipment or business property are damaged, the resulting damage may be requested from the guest.

11. Personal Belongings

Guests are responsible for their personal belongings. Awen Peramis Spa cannot be held responsible for lost, forgotten or unattended personal belongings, except where legally required. Guests are advised to keep their valuable belongings safe before receiving the service.

12. Packages, Campaigns and Special Services

Awen Peramis Spa may periodically offer package services, campaigns or special treatments. The terms of use for packages, campaigns, discounts, gift vouchers or special services may be determined separately within the scope of the relevant service or campaign. Campaigns and package services may not be combined with other discounts. Validity periods, cancellation, change and refund conditions are evaluated according to the terms of the relevant campaign or package.

13. Personal Data

During the appointment and service process, personal data such as name, surname, phone number, e-mail address, appointment information, service request details and, where necessary, health-related information may be processed. For detailed information about the processing of personal data, guests may review the Privacy Policy and Personal Data Protection Information Notice published on awenspa.com.

14. Right to Make Changes

Awen Peramis Spa reserves the right to update these Appointment and Service Terms due to legal regulations, operational requirements, service processes or changes in business policies. The current terms are always published on awenspa.com, and guests are advised to review the current text before receiving any service.

15. Contact

For appointment requests, service terms or other inquiries, you can contact Awen Peramis Spa through the contact details below.

Awen Peramis Spa
Address: Güzeloba Mahallesi, 2299. Sokak No: 2, Muratpaşa / Antalya
E-mail: info@awenspa.com
Phone: +90 242 782 42 01
Phone: +90 544 311 37 67