This Cancellation and Refund Policy has been prepared to inform guests who request appointments for spa, massage, Turkish bath, sauna, steam room and wellness services offered by Awen Peramis Spa.

Appointment requests at Awen Peramis Spa are received by phone, WhatsApp, e-mail or other communication channels. There is no direct online payment or automatic appointment system available through awenspa.com.

1. Appointment Cancellation

Guests who are unable to attend their appointment are expected to contact Awen Peramis Spa as soon as possible.

Cancellation requests are evaluated according to the availability of the business, service intensity and the remaining time before the scheduled appointment.

An appointment cancellation is considered valid once it has been confirmed by Awen Peramis Spa.

Cancellation requests sent by phone, WhatsApp or e-mail should be confirmed by the business.

2. Appointment Changes

Guests may request a change to the appointment date or time.

Appointment change requests are evaluated according to the availability of Awen Peramis Spa.

Due to business intensity, therapist availability, room availability or service duration, the requested date or time may not always be available.

In such cases, an alternative date or time may be offered to the guest.

3. Late Cancellation and No-Show

Cancellations made shortly before the appointment time or failure to attend an appointment without notice may affect service planning and therapist availability.

In cases of late cancellation or no-show, the matter may be handled according to the nature of the service and the current business policy.

If a prepayment or deposit has been received, refund or change conditions are evaluated according to the terms communicated during the appointment process.

4. Late Arrival

If a guest arrives late for an appointment, the service duration may be shortened or the appointment may be rescheduled depending on availability.

In cases of significant delay, the appointment may be cancelled or an alternative time may be offered.

Awen Peramis Spa is not responsible for any loss of service time caused by late arrival.

Guests are therefore advised to be present at the facility before the scheduled appointment time.

5. Payment and Refund Conditions

Payment methods at Awen Peramis Spa may vary depending on the type of service and the current business practice.

No direct online payment is collected through the website.

Payment may be collected before or after the service, as specified by the business.

Current conditions regarding cash payment, credit card, debit card, deposit, prepayment or package service payments are communicated to the guest by Awen Peramis Spa during the appointment process.

After a service has been completed, refunds may not be available due to the service having been provided.

However, if the service cannot be provided due to a reason caused by Awen Peramis Spa, the guest may be offered an alternative date, a different service option or an appropriate refund/change option.

6. Package and Campaign Services

Awen Peramis Spa may periodically offer package services, campaigns, discounts or special treatments.

Cancellation, change and refund conditions for package or campaign services are evaluated according to the specific terms of the relevant service or campaign.

Campaigns and package services may not be combined with other discounts.

Refund conditions for expired, unused or missed package services are determined according to the current business policy.

7. Cancellation Due to Health or Special Conditions

If a guest’s health condition, pregnancy, allergy, skin sensitivity, previous surgery, blood pressure problem, heart condition or similar special circumstance is not suitable for receiving the service, Awen Peramis Spa reserves the right to postpone, change or refuse the service where necessary.

Awen Peramis Spa cannot be held responsible for consequences arising from incomplete or incorrect health information provided by the guest.

Guests with health concerns or special conditions are advised to consult a doctor before receiving any service.

8. Changes Caused by the Business

Awen Peramis Spa reserves the right to change the appointment time, postpone the service or offer an alternative service due to operational requirements, technical reasons, therapist or staff availability, safety concerns or mandatory circumstances.

In such cases, the guest will be informed as soon as possible and a suitable solution will be offered where possible.

9. Right to Make Changes

Awen Peramis Spa reserves the right to update this Cancellation and Refund Policy due to legal regulations, operational requirements, service processes or changes in business policies.

The current policy is always published on awenspa.com.

10. Contact

For cancellation, change, refund or appointment requests, you can contact Awen Peramis Spa through the contact details below.

Awen Peramis Spa
Address: Güzeloba Mahallesi, 2299. Sokak No: 2, Muratpaşa / Antalya
E-mail: info@awenspa.com
Phone: +90 242 782 42 01
Phone: +90 544 311 37 67