Privacy Policy
At Awen Peramis Spa, we respect the privacy and security of your personal data.
This notice explains how we collect, use, store and protect your personal information. It applies to website visitors, people who contact us and guests who request information or appointments.
We process personal data in accordance with the Turkish Personal Data Protection Law No. 6698.
Data Controller
Your personal data is processed by the following business:
Brand Name: Awen Peramis Spa
Official Business Title: Silvana Otelcilik ve Turizm İşletmeleri A.Ş.
Address: Güzeloba Mahallesi, 2299. Sokak No: 2, Muratpaşa / Antalya
E-mail: info@awenspa.com
Phone: +90 242 782 42 01
Mobile Phone: +90 544 311 37 67
Personal Data We Process
We may process personal data when you:
Visit our website
Contact Awen Peramis Spa
Request information about our services
Submit an appointment request
The personal data we may process includes:
Name and surname
Phone number
E-mail address
Message and request details
Appointment information
Requested service details
IP address
Browser and device information
Website usage data
Cookie preferences
Security and transaction records
Health-Related Information
You may choose to share health-related information with us. This may include allergies, pregnancy, previous surgeries or chronic conditions.
We only process this information when it is needed to provide massage, spa, Turkish bath, sauna or wellness services safely. Such information is processed with your explicit consent.
Why We Process Personal Data
We may process your personal data for the following purposes:
To respond to your messages and requests
To review appointment requests
To provide information about our services
To plan and deliver requested services
To improve guest satisfaction
To improve service quality
To keep our website secure and stable
To improve the website experience
To prevent spam, misuse and security risks
To manage cookie preferences
To review website performance
To meet legal and administrative duties
To respond to authorized public institutions
How We Collect Personal Data
We may collect personal data through the following channels:
Website contact forms
Phone calls
E-mail messages
WhatsApp and similar communication channels
Appointment and service requests
Cookies and similar technologies
Security and system records
Your data may be processed in digital or physical form. We may use automated or manual methods.
Legal Grounds for Processing
We process personal data under Articles 5 and 6 of the Turkish Personal Data Protection Law No. 6698.
The legal grounds may include:
The processing is required by law
The processing is needed to create or perform a contract
The processing is needed to meet a legal duty
The information has been made public by the data subject
The processing is needed to establish, use or protect a legal right
The processing is needed for our legitimate interests
You have given explicit consent
Special categories of personal data are processed only when necessary. Where required, we ask for your explicit consent.
Sharing Personal Data
We may share personal data when it is necessary for the stated processing purposes.
Your data may be shared with:
Authorized public institutions
Judicial and administrative authorities
Accounting and finance service providers
Professional consultants
Website hosting providers
Technical infrastructure providers
E-mail and communication providers
Messaging service providers
Security and verification providers
Spam prevention services
Appointment and reservation system providers
Software and technical support providers
We only share the data needed for the relevant purpose. All transfers are made in line with applicable law.
International Data Transfers
Some services used on our website may operate through servers located outside Türkiye.
These services may include:
Website infrastructure services
E-mail services
Analytics tools
Security systems
Third-party technical services
In these cases, personal data may be transferred abroad. We take the security measures required by applicable law.
When explicit consent is required, the transfer takes place only after you provide consent.
Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used to:
Keep the website working correctly
Remember user preferences
Improve the website experience
Protect website security
Review website usage and performance
Necessary cookies help the website function properly.
Analytics, performance, advertising or third-party cookies may require your consent. These cookies are used in accordance with applicable law.
For more information, please review the Cookie Policy available on our website.
How Long We Keep Personal Data
We keep personal data only for as long as it is needed for the processing purpose.
We may also keep certain records for the periods required by law.
Communication records are kept until the request is completed.
Appointment details are kept for the service process.
Legal, financial and administrative records are kept for the required legal period.
When the retention period ends, the data is deleted, destroyed or anonymized in accordance with applicable law.
How We Protect Personal Data
Awen Peramis Spa uses reasonable technical and administrative security measures.
These measures aim to protect personal data against:
Unauthorized access
Loss or misuse
Unauthorized changes
Unlawful sharing
Commercial Electronic Messages
We may send campaign, discount, announcement or promotional messages only when you have given the required consent.
The following messages are not considered promotional messages:
Appointment confirmations
Replies to service requests
Replies to information requests
Your Data Protection Rights
Under Article 11 of the Turkish Personal Data Protection Law No. 6698, you have the right to:
Learn whether your personal data is being processed
Request information about processed data
Learn why your personal data is being processed
Learn whether your data is used for the stated purpose
Learn which third parties have received your data
Request the correction of incomplete or incorrect data
Request the deletion or destruction of your data
Request that corrections or deletions are reported to relevant third parties
Object to results created only through automated data analysis
Request compensation for damage caused by unlawful processing
Applications and Contact Details
You may contact us to exercise your rights or ask questions about your personal data.
Business: Awen Peramis Spa
Address: Güzeloba Mahallesi, 2299. Sokak No: 2, Muratpaşa / Antalya
E-mail: info@awenspa.com
Phone: +90 242 782 42 01
Mobile Phone: +90 544 311 37 67
We will review your application as soon as possible. Applications will be completed within the legal response period.
Updates to This Notice
We may update this notice when laws, technical requirements or service processes change.
The latest version will always be published on our website.