Personal Data Notice

Last Updated: 23.06.2026

Awen Peramis Spa values the privacy and security of your personal data. This notice explains how we collect, use, store and protect your information.

The notice applies to visitors of awenspa.com, people who contact us and guests who request information or appointments. It has been prepared under Turkish Personal Data Protection Law No. 6698.

It also explains why we process personal data, how we collect it, who we may share it with and which rights you have.

1. Data Controller

Awen Peramis Spa processes your personal data as the data controller. Our contact details are listed below:

  • Brand / Business Name: Awen Peramis Spa

  • Official Company / Business Title: Silvana Otelcilik ve Turizm İşletmeleri A.Ş.

  • Address: Güzeloba Mah. 2299 Sok. No: 2 Muratpaşa / Antalya

  • E-mail: info@awenspa.com

  • Phone: +90 242 782 42 01

  • Phone: +90 544 311 37 67

2. Personal Data We Process

We may process personal data when you visit our website, contact us, request information or ask for an appointment.

This data may include:

  • Name and surname

  • Phone number

  • E-mail address

  • Messages and requests

  • Appointment details

  • Service request details

  • Requested massage, spa, Turkish bath, sauna or wellness services

  • IP address

  • Browser and device information

  • Website usage information

  • Cookie preferences

  • Security and transaction records

You may choose to share health-related information with us. This may include allergies, pregnancy, previous surgery, chronic conditions or other information that may affect a spa or massage service.

We process this information only when you provide it voluntarily. It is used to help us provide the requested service safely.

3. Why We Process Personal Data

We may process your personal data for the following purposes:

  • To answer your questions and messages

  • To review appointment and service requests

  • To provide information about our services

  • To plan and provide requested services

  • To support guest satisfaction

  • To improve service quality

  • To keep the website secure and stable

  • To improve the website experience

  • To prevent spam, misuse and security risks

  • To manage cookie preferences

  • To measure website performance

  • To meet legal and administrative duties

  • To respond to requests from authorized public authorities

4. How We Collect Personal Data

We may collect personal data through the following channels:

  • The awenspa.com website

  • Contact forms

  • Phone calls

  • E-mail messages

  • WhatsApp and similar communication channels

  • Appointment and service request processes

  • Cookies and similar technologies

  • Security, transaction and system records

Personal data may be collected and processed electronically or in physical form. Automated and non-automated methods may be used.

5. Legal Grounds for Processing

We process personal data under Articles 5 and 6 of Turkish Personal Data Protection Law No. 6698.

The legal grounds may include:

  • The processing is required by law

  • The processing is needed to create or perform a contract

  • The processing is needed to meet our legal duties

  • The information has been made public by the data subject

  • The processing is needed to establish, exercise or protect a legal right

  • The processing is needed for our legitimate interests

  • You have given your explicit consent

Special categories of personal data are processed only when necessary. Where required by law, we ask for your explicit consent.

6. Sharing Personal Data

We may share personal data only when necessary and for the purposes stated in this notice.

Data may be shared with:

  • Authorized public institutions

  • Courts and administrative authorities when legally required

  • Accounting, finance and consultancy providers

  • Website hosting and technical infrastructure providers

  • E-mail, communication and messaging providers

  • Security, spam prevention and verification providers

  • Appointment, reservation and service management providers

  • Software, maintenance and technical support providers

We limit data sharing to the information that is necessary. All sharing is carried out in line with applicable law.

7. Transfer of Personal Data Abroad

Some service providers may use servers located outside Türkiye. These providers may include hosting, e-mail, analytics, security and technical service companies.

Personal data may therefore be transferred abroad when necessary. Such transfers are made under applicable law and with suitable security measures.

When explicit consent is legally required, the transfer takes place only after your consent has been obtained.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies. Cookies help the website work correctly and securely.

Cookies may also be used to:

  • Remember your preferences

  • Improve your website experience

  • Measure website usage and performance

  • Support website security

Necessary cookies are required for the website to work. Analytics, advertising and third-party cookies are used only when permitted by law. Where required, we ask for your consent before using them.

Please review the Cookie Policy on our website for more information.

9. How Long We Keep Personal Data

We keep personal data only for as long as it is needed. We also follow the retention periods required by law.

Communication and appointment information may be stored until we answer your request and complete the related service process.

Records linked to legal, financial or administrative duties are kept for the periods required by the relevant laws.

When the retention period ends, the data is deleted, destroyed or anonymized in line with applicable law.

10. Personal Data Security

Awen Peramis Spa uses reasonable technical and administrative measures to protect personal data.

These measures aim to protect data against:

  • Unauthorized access

  • Loss or misuse

  • Unauthorized changes

  • Unlawful sharing

11. Commercial Electronic Messages

We may send campaign, discount, announcement or promotional messages only when we have received the required consent.

Appointment confirmations and replies to your questions are not considered commercial electronic messages.

12. Your Rights

Under Article 11 of Turkish Personal Data Protection Law No. 6698, you have the right to:

  • Learn whether your personal data is being processed

  • Request information about the processing of your personal data

  • Learn why your personal data is being processed

  • Learn whether your data is being used for its stated purpose

  • Learn which third parties have received your data

  • Request correction of incomplete or inaccurate data

  • Request the deletion or destruction of your data

  • Request that corrections or deletions are reported to relevant third parties

  • Object to decisions made only through automated processing

  • Request compensation for damage caused by unlawful data processing

13. Applications and Contact

You may contact us to exercise your rights or submit a request about your personal data.

  • Awen Peramis Spa

  • Address: Güzeloba Mahallesi, 2299. Sokak No: 2, Muratpaşa / Antalya

  • E-mail: info@awenspa.com

  • Phone: +90 242 782 42 01

  • Phone: +90 544 311 37 67

We will review your application according to the nature of your request. We will respond as soon as possible and within the legal response period.

14. Updates to This Notice

We may update this notice when laws, technical requirements or our service processes change.

The latest version will be published on this page.